Charlbury Patient Participation Group: CPPG

Welcome to the Charlbury Patient Participation Group page. We will use this page to keep you up to date with Charlbury Medical Practice news, our quarterly newsletters, and occasional bulletins.

During the Coronavirus emergency, news from the medical practice is posted on the Community Support page, under "Health".

Please find our  newsletters:

Newsletters continue at the foot of this page.

Click on the PDF icon and the newsletter will open.


Welcome and Fairwell
17.08.20 Dr Jacqui Maroni retires today after caring for patients at Charlbury Medical Centre for many years.
Dr Laura Gillgan joins the practice, working for three days per week and will be looking after Dr Maroni's patients.  Dr Gillgan will become the diabetic lead for the practice.
Doctors' surgery days, treatment days and times are available on the medical centre website:, under Opening Times > Surgery Days and Times.
You can also find useful information about the forthcoming NHS Flu Vaccination programme on the website.

A Reminder from the Practice

If at all possible, please try to avoid ringing the medical practice on Monday mornings.  It is their busiest time, and you may have to wait in a queue. Mid week is less busy with less time to wait for your call to be answered.

Infection control at the medical centre

The practice manager reminds us of the measures that are in place to keep staff and patients safe from infection:

·         All patient visits to the Surgery are by prior appointment only.

·         All patients (and any other visitors, such as delivery drivers) need to wear a face mask.

·         The doors to the Surgery will be kept locked (except for prescription collection times) until the patient is told they are allowed to enter. The building is air-conditioned so there is no need for the doors to be kept open.

·         On arrival at the Surgery the patient should ring the bell and wait for a member of staff to come and escort them inside.

·         If there are several patients waiting outside, they should maintain a distance of 2 metres from each other.

·         The dispenser is not required to wear a mask but patients should stand at least 2 metres away from her at all times.

·         The receptionists are not required to wear a mask as this makes it difficult for them to use the phone but if a patient needs to speak to someone at Reception they should maintain a distance of 2 metres at all times.


July 2020

Latest health information

People who test positive for coronavirus or show symptoms in the UK must now self-isolate for at least 10 days, rather than 7, advice in line with WHO guidance, and should remain self isolated at least 3 days after symptoms have disappeared.

Until now, those showing key symptoms - a new continuous cough, a temperature or loss of taste or smell - have had to self-isolate for at least a week.

The chief medical officers said the change is "particularly important to protect those who have been shielding and in advance of the autumn and winter when we may see increased community transmission".  Evidence shows that people with Covid-19 have "a low but real possibility of infectiousness" between seven and nine days after falling ill, even though people are most contagious just before they display symptoms and up to several days afterwards. They may occasionally be contagious without displaying any symptoms.

You are strongly advised to continue to wash your hands very frequently and wear a face covering in any enclosed space outside your home to protect yourself and others.

Keeping a distance of up to 2 meters from others outside your family or bubble at all times is still important. 

Thank you for keeping Charlbury safe.

Summer Newsletter 2020

The patient group summer newsletter has arrived.  Read it to find out the latest symptoms of Covid-19, how to recognise the symptoms of diabetes and one person's efforts to keep the disease at bay. We also write about a mother's loving generosity in donating one of her kidneys to her son.  Important changes in the law about organ donation are summarised.

The Charlbury Medical Centre says "thank you" to its patients for their kindness, understanding and support of the new ways of working over the last few months.  Services will return gradually to a new normal over time. The medical centre appreciates people's patience and their willingness to work with the practice as services are re-introduced as it becomes safe to do so.

The newsletter is available to read as a PDF at the foot of this page. Click on the icon to open it.

Delay in seeking treatment for visual defects

As with all other symptoms which concern you, anyone noticing a change in their vision should be seen as soon as possible, and a call made to your Practice for advice on the same day.  Specialist eye units are concerned about the drop in referrals of up to 90% in the early stages of lockdown as people were not presenting with their symptoms. 

The main condition of concern is wet Age Related Macular Degeneration (AMD) and if this is caught early, it is treatable, but if not, it will result in sight loss. Many other visual conditions should also be seen as soon as possible. 

June 2020

Cancer Care. A message from Oxford University Hospitals NHS Trust

Patients receiving cancer care in Oxfordshire are reminded that safe cancer care is still available to them during the COVID-19 pandemic.

A national survey suggested that getting COVID-19, or giving it to their family, was among the top reasons that people would not come forward with cancer symptoms, along with fears they could be a burden to the health service.

We have taken numerous measures at Oxford University Hospitals NHS Foundation Trust (OUH) to make sure our patients can still receive their care in a safe environment, despite the COVID-19 outbreak.

These include designating the Churchill Hospital as a 'cold' site, which means that the presence of COVID-19 is brought down to an absolute minimum.

Nick Maynard, Cancer Lead at OUH, said: "We've noticed that people haven't been attending their appointments, and we don't want people to miss out on cancer care because of fears around COVID-19. Finding and treating cancer early gives us the best chance to cure it, and ignoring potential problems can have serious consequences now or in the future. Ongoing care and treatment is just as important, as many of these are also curative and can control disease long term.

"We want to reassure people that we have really robust procedures in place to make sure that you receive your care safely. We've seen some departments where attendance has dropped quite a lot, like Radiotherapy, and we want our patients to feel confident in the fact that they're in a safe environment and that their treatment can continue as it always did."


May 2020

 Organ donation 20.05.20

The Source of the information which follows is:

Organ donation law in England changed on 20 May 2020 It has moved to an "opt out" system.

What is organ and tissue donation? Organ and tissue donation is the act of giving your organs and/or tissues to help save or improve the lives of others when you die. One organ donor can save or transform the lives of up to nine people. Tissue transplants can also significantly improve a person’s quality of life. This might be a cornea to help someone see again, a replacement heart valve to treat a heart defect, or skin to treat severe burns.

What has changed?

Organ donation in England has moved to an 'opt out' system. You may also hear it referred to as 'Max and Keira's Law'.

This means that all adults in England will be considered to have agreed to be an organ donor when they die unless they have recorded a decision not to donate or are in one of the excluded groups.

Who will the changes affect?

These changes will affect all adults in England unless they have recorded a decision not to donate or are in one of the following excluded groups:

  • Those under the age of 18
  • People who lack the mental capacity to understand the new arrangements and take the necessary action
  • Visitors to England, and those not living here voluntarily
  • People who have lived in England for less than 12 months before their death

Your family will still be approached and your faith, beliefs and culture will continue to be respected.

You still have a choice whether or not you wish to become a donor. Get the facts about organ donation to help you decide. 

Why has the law changed?

The law has been changed to help save and improve more lives. Every day across the UK, someone dies waiting for a transplant.

What do I have to do?

We are asking everyone to:

1.    Record your organ donation decision on the NHS Organ Donor Register

2.    Tell your family and friends what you have decided

If you would like to speak to somebody about your choices, please call the dedicated phone line:

 0300 303 2094

Mon – Fri: 8am - 8pm 

Sat and Sun: 8am - 4pm

April 2020

WHEN SHOULD I CONSULT THE GP?Call your Practice to seek advice on any of the following:

·        Unexplained bleeding

·        Significant and spontaneous bruising in different areas of the body

·        Unexplained weight loss

·        Unusual thirst, very frequent urination

·        New and persistent headaches, not improving with painkillers, especially if accompanied by dizziness and or nausea

·        Moles which grow, change shape, colour, start itching or bleeding

·        Any new lumps anywhere on your body

·        Breast cancer can have several symptoms, but the first noticeable symptom is usually a lump or area of thickened breast tissue. Most breast lumps are not cancerous, but it's always best to have them checked by a doctor

More information in our latest spring newsletter at the bottom of this page.

The Spring Newsletter from the patient group is available at the foot of the page as a PDF.

In this edition we write about some of the symptoms, other than coronavirus, which require clinical attention for both adults and children.  Clinicians worry that disease is being overlooked in our efforts to protect the NHS.  We must also remember to protect ourselves and those we care about.

Please open it to read about:
  • Heart attack symptoms
  • Stroke symptoms
  • Symptoms about which we should consult the GP
  • Children and babies: when to dial 999, or go to A&E
  • An important message for expectant mothers
  • Help lines: Domestic abuse helpline, mental health help line and a help line for diabetic patients in need of urgent clinical advice.
14 April 2020 MENTAL HEALTH HELPLINEA mental health helpline has been launched by Oxford Health Foundation Trust, with support from Oxfordshire Mind.Adults: 01865 904 997Children and young people: 01865 904 998The helpline will operate 24 hours a day, 7 days a week for people who need mental health care when their situation is not life threatening.  The line will provide the right mental health advice for people of all ages. During office hours, people who already use mental health services should contact services using the number in their care plan.Source:


Important Key Facts and more information in the article at the foot of the page. Click on the icon to open.

The latest information from Charlbury Medical Centre is posted in Community Support under "Health".

Age UK Oxfordshire.  Telephone support service

A new telephone support service has been launched by Age UK Oxfordshire and Action for Carers Oxfordshire.  The aim is to offer advice and assistance to older people and carers. The service will provide a friendly weekly telephone call and an opportunity to help, or if appropriate direct people to other sources of help.

Call 01865 411 288.  Leave your name and phone number.  Your call will be returned as soon as possible.


AMBULANCE CALLING!  The Ambulance Service must be able to see house numbers and names clearly especially when visiting for the first time.  Not being able to see a name or number from the roadside perhaps because they are obscured by greenery could result in valuable minutes being wasted.

The Ambulance Service suggests that you check your house sign is visible from the road and makes the following recommendations:

  1. Make sure the sign is not obstructed by trees or greenery
  2. If possible, at night switch on an outside light if an ambulance has been called
  3. The house name or number should be at least 3inches in height and 4 feet from the ground
  4. If the property is more than 75 feet from the road, the house name or number should be placed on the gate post or post box no further than 25 feet from the edge of the road.
Charlbury Website © 2012-2020. Contributions are the opinion of their authors. Heading photo by Alan Sinclair. Code/design by Richard Fairhurst. Contact us. Follow us on Twitter. Like us on Facebook.