Charlbury Patient Participation Group: CPPG

Welcome to the Charlbury Patient Participation Group page. We will use this page to keep you up to date with Charlbury Medical Practice news, our quarterly newsletters, and occasional bulletins.

Please find our  newsletters:

Newsletters continue at the foot of this page.

Click on the PDF icon and the newsletter will open.

November 2020

New way of getting urgent NHS care in Oxfordshire

Oxfordshire residents are encouraged to contact NHS 111 first if they are thinking of attending an Emergency Department, also known as A&E.

From 1st November 2020, people in Oxfordshire who need urgent care but whose condition is not serious or life-threatening will be advised to contact NHS 111.

How will it work?

· Anyone with an urgent care need who contacts NHS 111 in Oxfordshire will have their details taken by a call handler and asked an important set of initial questions, to ensure that an emergency response (for serious or life-threatening illness or injury) is not required and to gather key information.

· If a clinical opinion is needed, the call handler then passes all the information to a clinical team member, who will call the patient back. These are experienced senior clinicians with local knowledge, who are able to offer informed advice and/or refer the patient to the most appropriate clinical setting for assessment.

·If the patient needs to be seen in their local A&E they will then be issued with a time slot for their arrival

However, if it would be more appropriate for them to receive clinical advice elsewhere, they will be advised on:

  • how to self-care if required
  • visiting their local pharmacy, dentist, optician, or their own GP for help
  • visiting a local Minor Injuries Unit.

If people attend A&E without having gone through NHS 111, they will be assessed in a timely way by a clinical staff member and will receive emergency care and treatment if they need it. This will help the NHS to help patients get the right care in the right place.

For life threatening conditions, people must ring 999 without delay.

October 2020

News from Oxford University NHS Trust which you may have missed:

Local COVID-19 contact tracing system supports national efforts

13 October 2020

A new local contact tracing system is being launched by the councils in Oxfordshire to help people who've recently tested positive for COVID-19 as part of the continued effort to #StopTheSpread.

Oxfordshire County Council and the county's five district councils will work to contact people that the NHS test and trace national system is unable to reach.

The local system does not replace the national system which already reaches the large majority of cases. It will complement the existing well-established arrangements and will seek to reach people the national system has not managed to reach.

Where local Oxfordshire County Council call handlers are still unable to contact people, trained staff from the City and district councils will visit cases at home and deliver letters explaining why the Council is trying to get in touch and asking people to contact the call centre.

People contacted will be advised to isolate, talked through how to access local support when isolating, and asked about details of their close contacts so these can then be followed up by the national NHS Test and Trace team.

The service will run seven days a week with calls coming from the council using a local (01865) phone number. Text messages will also be sent to people with mobile phones telling them to expect a call.

Oxfordshire County Council Public Health Consultant Adam Briggs said: "Our local contact tracing system provides another layer of support to help control COVID-19 in Oxfordshire.

"If you are contacted, it will be a locally based person on the other end of the phone. They will talk to you about what you need to do to protect your friends and family whilst isolating, and about what support is available nearby.

"The overall aim is simple - to limit the transmission of COVID-19. By isolating when you have symptoms, getting a test, and picking up the phone when we call, we will give ourselves an even better chance to #StopTheSpread."


A message of thanks to all the people who have volunteered to help at the flu clinics this week and to those who have volunteered to welcome patients to the Charlbury Medical Centre during the morning surgery. 

Before entering the Medical Centre, the volunteers will ensure patients do not have symptoms of Covid -19, are wearing a mask and that everything touched is disinfected both before and after each visit. We are very grateful to the volunteers working to help keep the medical centre, patients and staff as safe as possible during these difficult times.


Flu vaccinations: for people aged 65 and over:- on 29 and 30 September between 8am and 4pm.

Essential information about the clinics for Charlbury Practice patients: Bring your letter; wear a face covering; easy access to the top of your arm.  Please do not come if you have any symptoms of Covid-19, or are having to self-isolate.

The childhood immunisation programme. Make sure your child is fully up to date with their immunisations.

Young people going to college and university: Ensure you are protected through immunisation.

The eradication of polio in the UK. A vaccine success story

Is it a cold?  Is it flu?  Is it Covid-19?  A chart to help tell the difference.

All this and more in the Autumn Newsletter from Charlbury Patient Participation Group. Click on the icon at the bottom of the page to read more.


What are my GP's normal working days?Doctors' surgery days, treatment days and times are available on the medical centre website:, under Opening Times > Surgery Days and Times. You can also find useful information about the forthcoming NHS Flu Vaccination programme on the website.

A Reminder from the Practice

If at all possible, please try to avoid ringing the medical practice on Monday mornings.  It is their busiest time, and you may have to wait in a queue. Mid week is less busy with less time to wait for your call to be answered.

Infection control at the medical centre

The practice manager reminds us of the measures that are in place to keep staff and patients safe from infection:

·         All patient visits to the Surgery are by prior appointment only.

·         All patients (and any other visitors, such as delivery drivers) need to wear a face mask.

·         The doors to the Surgery will be kept locked (except for prescription collection times) until the patient is told they are allowed to enter. The building is air-conditioned so there is no need for the doors to be kept open.

·         On arrival at the Surgery the patient should ring the bell and wait for a member of staff to come and escort them inside.

·         If there are several patients waiting outside, they should maintain a distance of 2 metres from each other.

·         The dispenser is not required to wear a mask but patients should stand at least 2 metres away from her at all times.

·         The receptionists are not required to wear a mask as this makes it difficult for them to use the phone but if a patient needs to speak to someone at Reception they should maintain a distance of 2 metres at all times.


July 2020

Summer Newsletter 2020

The patient group summer newsletter has arrived.  Read it to find out the latest symptoms of Covid-19, how to recognise the symptoms of diabetes and one person's efforts to keep the disease at bay. We also write about a mother's loving generosity in donating one of her kidneys to her son.  Important changes in the law about organ donation are summarised.

The Charlbury Medical Centre says "thank you" to its patients for their kindness, understanding and support of the new ways of working over the last few months.  Services will return gradually to a new normal over time. The medical centre appreciates people's patience and their willingness to work with the practice as services are re-introduced as it becomes safe to do so.

The newsletter is available to read as a PDF at the foot of this page. Click on the icon to open it.

Delay in seeking treatment for visual defects

As with all other symptoms which concern you, anyone noticing a change in their vision should be seen as soon as possible, and a call made to your Practice for advice on the same day.  Specialist eye units are concerned about the drop in referrals of up to 90% in the early stages of lockdown as people were not presenting with their symptoms. 

The main condition of concern is wet Age Related Macular Degeneration (AMD) and if this is caught early, it is treatable, but if not, it will result in sight loss. Many other visual conditions should also be seen as soon as possible. 

June 2020

Cancer Care. A message from Oxford University Hospitals NHS Trust

Patients receiving cancer care in Oxfordshire are reminded that safe cancer care is still available to them during the COVID-19 pandemic.

A national survey suggested that getting COVID-19, or giving it to their family, was among the top reasons that people would not come forward with cancer symptoms, along with fears they could be a burden to the health service.

We have taken numerous measures at Oxford University Hospitals NHS Foundation Trust (OUH) to make sure our patients can still receive their care in a safe environment, despite the COVID-19 outbreak.

These include designating the Churchill Hospital as a 'cold' site, which means that the presence of COVID-19 is brought down to an absolute minimum.

Nick Maynard, Cancer Lead at OUH, said: "We've noticed that people haven't been attending their appointments, and we don't want people to miss out on cancer care because of fears around COVID-19. Finding and treating cancer early gives us the best chance to cure it, and ignoring potential problems can have serious consequences now or in the future. Ongoing care and treatment is just as important, as many of these are also curative and can control disease long term.

"We want to reassure people that we have really robust procedures in place to make sure that you receive your care safely. We've seen some departments where attendance has dropped quite a lot, like Radiotherapy, and we want our patients to feel confident in the fact that they're in a safe environment and that their treatment can continue as it always did."


May 2020

 Organ donation 20.05.20

The Source of the information which follows is:

Organ donation law in England changed on 20 May 2020 It has moved to an "opt out" system.

What is organ and tissue donation? Organ and tissue donation is the act of giving your organs and/or tissues to help save or improve the lives of others when you die. One organ donor can save or transform the lives of up to nine people. Tissue transplants can also significantly improve a person’s quality of life. This might be a cornea to help someone see again, a replacement heart valve to treat a heart defect, or skin to treat severe burns.

What has changed?

Organ donation in England has moved to an 'opt out' system. You may also hear it referred to as 'Max and Keira's Law'.

This means that all adults in England will be considered to have agreed to be an organ donor when they die unless they have recorded a decision not to donate or are in one of the excluded groups.

Who will the changes affect?

These changes will affect all adults in England unless they have recorded a decision not to donate or are in one of the following excluded groups:

  • Those under the age of 18
  • People who lack the mental capacity to understand the new arrangements and take the necessary action
  • Visitors to England, and those not living here voluntarily
  • People who have lived in England for less than 12 months before their death

Your family will still be approached and your faith, beliefs and culture will continue to be respected.

You still have a choice whether or not you wish to become a donor. Get the facts about organ donation to help you decide. 

Why has the law changed?

The law has been changed to help save and improve more lives. Every day across the UK, someone dies waiting for a transplant.

What do I have to do?

We are asking everyone to:

1.    Record your organ donation decision on the NHS Organ Donor Register

2.    Tell your family and friends what you have decided

If you would like to speak to somebody about your choices, please call the dedicated phone line:

 0300 303 2094

Mon – Fri: 8am - 8pm 

Sat and Sun: 8am - 4pm

April 2020

WHEN SHOULD I CONSULT THE GP?Call your Practice to seek advice on any of the following:

·        Unexplained bleeding

·        Significant and spontaneous bruising in different areas of the body

·        Unexplained weight loss

·        Unusual thirst, very frequent urination

·        New and persistent headaches, not improving with painkillers, especially if accompanied by dizziness and or nausea

·        Moles which grow, change shape, colour, start itching or bleeding

·        Any new lumps anywhere on your body

·        Breast cancer can have several symptoms, but the first noticeable symptom is usually a lump or area of thickened breast tissue. Most breast lumps are not cancerous, but it's always best to have them checked by a doctor

More information in our latest spring newsletter at the bottom of this page.

The Spring Newsletter from the patient group is available at the foot of the page as a PDF.

In this edition we write about some of the symptoms, other than coronavirus, which require clinical attention for both adults and children.  Clinicians worry that disease is being overlooked in our efforts to protect the NHS.  We must also remember to protect ourselves and those we care about.

Please open it to read about:
  • Heart attack symptoms
  • Stroke symptoms
  • Symptoms about which we should consult the GP
  • Children and babies: when to dial 999, or go to A&E
  • An important message for expectant mothers
  • Help lines: Domestic abuse helpline, mental health help line and a help line for diabetic patients in need of urgent clinical advice.


Important Key Facts and more information in the article at the foot of the page. Click on the icon to open.

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