Charlbury Patient Participation Group: CPPG

Welcome to the Charlbury Patient Participation Group page. We will use this page to keep you up to date with Charlbury Medical Practice news, our quarterly newsletters, and occasional bulletins.

During the Coronavirus emergency, news from the medical practice is posted on the Community Support page, under "Health".

Please find our  newsletters:

Newsletters continue at the foot of this page.

Year 2020

APRIL 2020


First Aid Unit Chipping Norton closed temporarily

Minor Injury Unit in Witney: Operating reduced hours but remain open seven days a week, 10am to 6.30pm.

Getting help: If you need medical help please contact NHS111, via phone: 111; or website:

They will assess your case and direct you to the most appropriate unit. People with injuries who have not called in advance will be seen and treated as necessary.  However, if the condition or injury is not urgent, staff will ask patients to attend the following day with an appointment.

Please also note that in order to comply with social distancing policies, people are asked to attend units on their own if possible, or with one other person only if they require help or support.

Witney Community Hospital wards are closed to all visitors to protect patients and staff who care for patients from the spread of COVID -19.

Source: 25.03.20


John Radcliffe, Horton, Churchill and Nuffield Orthopaedic Hospitals

Every hospital in England has been asked to suspend all elective (non-urgent) operations from 15 April 2020 for at least three months, with some other procedures likely to be rescheduled before then.

Oxford University Hospitals (OUH) will be:

  • postponing all routine outpatient appointments for adults and children on all of their hospital sites - but are exploring the possibility of 'virtual clinics' and telephone consultations for outpatients
  • postponing all routine inpatient elective (non-urgent) surgery for adults and children on all of their hospital sites
  • maintaining as normal at present urgent and emergency cases and cancer treatments.

See the Oxford Kidney Unit website for links to information for renal dialysis and transplant patients.

OUH will contact patients as soon as they are able to reschedule both inpatient elective surgery and outpatient elective appointments - patients will be rescheduled according to clinical need and length of wait.

At this time OUH is unable to estimate when this will be the case, although it will be at least three months depending on national guidance from NHS England.

Source 24.03.2020

Winter Newsletter

In this edition we write about support for carers and their caring role. Additional topics include:

  • Lasting Power of Attorney
  • Are you entitled to a free flu jab?
  • Social Prescribing
  • Pressure sores and ulcers: the causes; their treatment; and prevention
  • Sepsis - what is it?
The full newsletter is available as a PDF at the foot of this page.

March 2020

Mother and Baby App

A new mum & baby app – a definitive personal guide for pregnancy, birth, and beyond has just been launched by Oxford University Hospitals NHS Foundation Trust, together with Royal Berkshire NHS Foundation Trust and Buckinghamshire Healthcare NHS Trust.

The app aims to provide women with a single source of trusted NHS information for all their maternity needs at all the maternity units across Oxfordshire.

From the start of pregnancy to early parenthood, this app will support women and their families with:

  • Choice on where in Oxfordshire they would like to give birth and preferences around care
  • Access to essential, clinically-validated information every step of the way from being pregnant, to giving birth and looking after a new baby
  • Personalised plans for their care during pregnancy, birth, and beyond.

The  mum and baby app offers an easy-to-navigate screen, multiple links and videos of a range of useful topics including emotional and physical wellbeing, mental health concerns, advice for partners, preparing for labour, your stay in hospital, post-birth care, baby care basics, mum and baby checks, recovering from different types of births, and medical conditions and advice for when you get home.

The app aims to improve women’s experiences of maternity care and ensures that the information they receive is consistent no matter where they choose to give birth in the local area.

The app is available to download in both iOS and Android formats - go to your app store (Apple Store or GooglePlay) and search ‘mum and baby’.


Important Key Facts and more information in the article at the foot of the page. Click on the icon to open.


Flu is not the same as getting a cold. It can seriously affect your health and the risks of developing complications are greater for people within the ‘at-risk’ groups. Healthy individuals usually recover within two to seven days, but for some the disease can lead to a stay in hospital, permanent disability or even death.

NHS flu vaccination

People 'at-risk' of flu are encouraged to have a free NHS flu vaccination. These include: 
• People aged 65 years and over
• Patients aged from six months to 65 years in clinical ‘at risk’ groups
• Pregnant women
All children aged two to ten (but not 11 years or older) on 31 August 2019
• People in long-stay residential care homes

More information in the word document at the foot of the page.

Coronavirus and contacting 111 on line

As you may know from the news, the NHS 111 service is experiencing a very heavy workload.NHS 111 also has an online version which gives advice on how the coronavirus spreads and how to avoid it.
Importantly there is also a section to find out what to do if you think you may have symptoms of the virus, or may have been exposed to it. Using this on line service may save you telephoning the 111 service.

STAY AT HOME: guidance for households with possible coronavirus COVID-19 infection. 16.03.20

Public Health England has clear advice for people who may have COVID-19, or are living with someone who may have the virus. Visit their page on  If you have coronavirus symptoms, please:

*DO NOT go to a GP surgery, pharmacy or hospital

*There is no need to contact 111 to tell them you are staying at home

*Testing for coronovirus is not needed if you are staying at home

The latest information from Charlbury Medical Centre is posted in Community Support under "Health".

Citizens Advice West Oxfordshire

Citizens Advice West Oxfordshire is keen for people to know that the charity is still here for everyone. Citizens Advice is not able to provide face-to-face advice but is bolstering the Adviceline telephone service to help anyone who is in need of advice.

Lines are busy, so start by visiting If an answer cannot be found, call the Adviceline on 0300 330 9049. 

Citizens Advice website is constantly updated with the latest advice on what the coronavirus could mean for people on topics such as:

·         Sick pay

·         Rights to work from home

·         Flights, accommodation and event cancellation

·         People’s rights if schools are closed

·         Scams

·         Losing work because of coronavirus.

Age UK Oxfordshire.  Telephone support service

A new telephone support service has been launched by Age UK Oxfordshire and Action for Carers Oxfordshire.  The aim is to offer advice and assistance to older people and carers. The service will provide a friendly weekly telephone call and an opportunity to help, or if appropriate direct people to other sources of help.

Call 01865 411 288.  Leave your name and phone number.  Your call will be returned as soon as possible.


Oxfordshire County Council's Social and Health Care (previously the Access Team) team take all referrals to Social and Community Services.

They take referrals for Occupational Therapy, Social Work and Carers Assessments.

If you would like to find out more, or would like to make a referral for yourself, or someone you know, please visit or call the team on 0345 050 7666.

In an emergency outside normal working hours call the emergency team on: 0800 833 408


The Neighbourhood Hub, Windrush Medical Centre, Witney
What is the Hub? It is the opportunity for even better access to a doctor at weekends and in the evenings.
The Hub is open between the hours of 8am and 8pm from Monday to Friday and on Saturday mornings.
This is not a walk-in centre; patients need to have the appointment made by their own surgery, with the agreement of the GP.

Physiotherapy Services 07.02.2019

Physiotherapy and some aspects of podiatry have been provided by Healthshare for the last eighteen months. Healthshare are based at the Deer Park premises in Witney.  More information in the article at the foot of the page. Just click on the icon to read it.

Ambulance Calling!  The Ambulance Service must be able to see house numbers and names clearly especially when visiting for the first time.  Not being able to see a name or number from the roadside perhaps because they are obscured by greenery could result in valuable minutes being wasted.

The Ambulance Service suggests that you check your house sign is visible from the road and makes the following recommendations:

  1. Make sure the sign is not obstructed by trees or greenery
  2. If possible, at night switch on an outside light if an ambulance has been called
  3. The house name or number should be at least 3inches in height and 4 feet from the ground
  4. If the property is more than 75 feet from the road, the house name or number should be placed on the gate post or post box no further than 25 feet from the edge of the road.

A Report of the open meeting for all patients on 24 July 2019

The report is available at the foot of this page.

The 2019 Autumn Newsletter from the Charlbury Patient Participation Group (CPPG) is below.

In this edition we cover facts about the MMR vaccine, Primary Care Networks, Safe and Well visits and more:

  •  The Childhood Immunisation Programme and MMR vaccine.
  • The First Aid Unit at Chipping Norton Health Centre
  • More about Primary Care Networks, clinical pharmacists and social prescribing
  • The Oxford Biobank
  • We welcome Dr Nikki Jones
  • Safe and Well visits in your own home

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