Charlbury Patient Participation Group: CPPG

Welcome to the Charlbury Patient Participation Group page. We will use this page to keep you up to date with Charlbury Medical Practice news, our quarterly newsletters, and occasional bulletins.

Please find our latest newsletters:

Information about the Appointments System

At the CPPG Open Morning in June 2018 one of the main issues raised was the need for a better understanding of how the Practice appointments system works. In response the CPPG has worked with the Practice to produce an information note for patients, which you can see below.

The Neighbourhood Hub, Windrush Medical Centre, Witney
What is the Hub? It is the opportunity for even better access to a doctor at weekends and in the evenings.
Patients asking for a pre-bookable GP appointment at any West Oxfordshire Locality practice may be offered an appointment at the Hub with a local GP or nurse who has access to their medical records.
The Hub is open between the hours of 8am and 8pm from Monday to Friday and on Saturday mornings.
This is not a walk-in centre; patients need to have the appointment made by their own surgery, with the agreement of the GP. Food for Hungry Children 2018.docx
Healthy Food for Hungry children, an article written for us by Jacqueline Wright, shared Healthy Communities Officer, WODC

Dr Helen Bayliss
Dr Helen Bayliss will retire from Charlbury Medical Practice at the end of January 2019 after having looked after patients in the area for more than 30 years.
All patients who have Dr Bayliss as their named GP will be allocated a different GP and will be informed of who that is within the next 3 months.

Physiotherapy Services

Physiotherapy and some aspects of podiatry have been provided by Healthshare for the last eighteen months. Healthshare are based at the Deer Park premises in Witney. They advise that all referrals from your GP are reviewed by an appropriate member of their clinical team with 48 hours - 90% of the time. They then arrange for the next stage of your care which could be:
An appointment with a physiotherapist or podiatrist for treatment
An appointment with an expert for assessment. This might include an ultrasound, x-ray or MRI scan

A referral to another service if the problem is not something that can be treated by Healthshare.

What do you do if no one contacts you? You can call the MATT Physiotherapy and Podiatry Service on 01865 238 108 and speak to one of their advisers.

How long might this take? That depends on what you are referred for. The waiting times for different types of treatment options vary. There may be other appointments available at other locations if you are prepared to travel to another clinic for an appointment.

Further information is available at:

More about Physiotherapy Services

You can now refer yourself for physiotherapy services at

Information from Healthshare's web site:

You can refer yourself if you:

  • have already tried physiotherapy yourself
  • have a musculo skeletal condition
  • are registered with an Oxfordshire GP
  • are over 18 years old
  • are able to speak English
  • are not under the care of a hospital consultant for the same problem

You need to see your GP for a referral if you:      1. are aged between 1 and 18 years      2.are unable to speak English, or only speak limited English      3.require rehabilitation after a stroke      4.require home visits

Have your say on the future of the NHS in OxfordshireThe NHS has produced a long term plan which sets out all the things the Government wants health services to do better across the country. Our local NHS needs to hear from us about what those changes should look like in our community.Visit and follow the links to take part in the survey which closes on April 30, 2019

Click on the PDF below to read GPPG's latest newsletter

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