Gigaclear

Fri 13 Feb, 21:35 (last edited on Fri 13 Feb, 21:39)

Yes, my price will also increase by £3.00 p/m in April this year, almost 6 months into my 2nd 18 month contract agreed mid December.

I agree it's a bit of a shame but nevertheless I have to say that the service they have, and continue to provide, has been pretty faultless, and very much less costly but about 10 times faster than the dl/ul speeds I got in the past from any other ISP, the last being EE.

As for the new customer getting lower prices than others, of course they do.  That's exactly the same as most other service providers, insurance companies, etc, etc.  They like to sign up new customers and assume that inertia will stop many of those customers leaving when that first contract ends.

The current lack of competition for full-fibre broadband in Charlbury and probably a lot of rural Oxfordshire probably means they are going to keep customers; they will certainly keep me as there is no better or less costly alternative, or not at the moment.

Mon 9 Feb, 09:22

In my experience, it's simply a matter of staying on top of your renewals. The people I speak to at Gigaclear have always been both polite, understanding, and keen to get me a decent deal. 

Mon 9 Feb, 08:59

I do this dance with them every time my contract comes up for renewal, they always cave if you tell them you're leaving.

Sun 8 Feb, 16:40 (last edited on Mon 9 Feb, 10:18)

I contacted Gigaclear regarding this increase as I had only just negotiated a new 18 month contract with them that hadn't even started yet. I refused to pay the increase which they initially said wasn't an option so I told them I was leaving. They soon waved the increase. 

It is frustrating to see the tremendous offers they have for new customers, but they are happy to charge existing customers significantly larger fee's. When I questioned them over this, they couldn't understand my point that for every new customer they are getting, they must be losing existing customers. Why don't they try harder to retain custom?

Sun 8 Feb, 15:55

Yes, they just increased my fee by £3 per month, mid contract.

It may increase more over time...

https://marketsgonewild.com/stock-news/2026/01/19/a-new-lease-on-life-for-gigaclear-lloyds-natwest-and-the-national-wealth-fund-take-the-helm/

Mon 19 Jan, 14:45

I was scanning the FT and I just noticed an "exclusive". UK taxpayers are exposed alongside creditors who set to take over struggling broadband provider

The UK National Wealth Fund, NatWest and Lloyds are making this move after and unsuccessful attempt to sell Gigaclear.

Basically the attempt to sell the heavily indebted company failed to attract buyers, so creditors and owners are looking at other approaches. This should not affect customers. However the UK "national wealth fund" which provided a £240m loan guarantee may be affected - which would in turn impact UK taxpayers.

If you have a subscription you can see the detail at....

https://www.ft.com/content/41a3cd6e-5a44-4a58-aa04-e7927f34828f ;