Gigaclear outage

Mon 24 Nov, 12:48

John - might be worth rebooting the optical network terminal pictured below, the little box they screw to the wall which converts the fiber optic signal to copper which then connects to your router. 

Mon 24 Nov, 12:41

Is there anyone else still off? I've rebooted to no avail!

Mon 24 Nov, 09:58

Still.off in Marlborough Place 

Mon 24 Nov, 09:33

Just back here in Little Lees.

I tried about 3 times to reset the Linksys router without success but eventually we're back!

Mon 24 Nov, 09:25

And back here as well.

Mon 24 Nov, 09:19

Working now on Sturt Road.

Mon 24 Nov, 09:09

Ours is still off

Mon 24 Nov, 08:53

The internet has returned!

Mon 24 Nov, 08:53

Just got off the phone with Gigqclear. It's a software issue apparently that is affecting a large part of the network, not just Charlbury. No estimate yet on repair time, but they advised NOT to reboot the router until advised? 

Mon 24 Nov, 08:52

Their status page has just been updated to say there is a “reconnection issue” with their software - guessing that Charlbury dropped off after the power cut and now no one can reconnect. 

Mon 24 Nov, 08:49

Same in Sandford Park

Mon 24 Nov, 08:39 (last edited on Mon 24 Nov, 08:42)

They said the systems team is looking in to it and will provide an ETA once the issue has been identified.

Mon 24 Nov, 08:28

Same in Hill Close.

Mon 24 Nov, 08:28

Crawborough too.

Mon 24 Nov, 08:26

And on Nine acres Lane too.

Mon 24 Nov, 08:25

Same here. Sturt Road. On the phone waiting to report.

Mon 24 Nov, 08:24

Same here (Market Street). 

Mon 24 Nov, 08:23