New prescription policy - summary and request

Sat 19 Apr, 11:58

I recently received the minutes of the Charlbury Patient Participation Group steering Committee dated 28th Feb 2025. Most of the Great and the Good of that group were there - I am not included so I ask the following questions.

1. Where did the edict to remove telephone option come from? NHS England now in the process of being disbanded by HM Govt.

2 Why did CMC deem it necessary to 'come into line'. My sister-in-law who lives in Northumbria has not heard about the edict.

3. Why did CMC take the decision to fall into line without consulting those who I thought they were here to serve

4. What was the object of removing the option? To save money? How much money has been saved? 

5. Do CMC have a clear idea of how many and who have been left in limbo?

6. What is Healthwatch Oxfordshire and why have they not contributed?

I end this by thanking CMC for their receent Covid booster Vaccination programme.

I also thank them for the care and attention that I am currently receiving whilst I am on diabetes watch

Sat 19 Apr, 10:43

I've had no acknowledgment of my (repeated) request for clarification from the surgery.   Maybe I/someone should actually turn up in person prepared to insist?   

Sat 19 Apr, 10:20

I am perplexed (understatement). Used the NHS app for my repeat prescription Placed on Monday 14th April. Called at pharmacy Wednesday 16th April - not ready; Called art pharmacy Saturday 19th April not received anything from CMC. Went to CMC on my way back home - CMC closed - not allowed to be ill on a bank holiday?? Pharmacy next opens on Tuesday 22nd April, my pills run out on Monday 21st April. Back to my chosen  eptaph "I told you I was ill but I couldn't get the pills"

Wed 19 Mar, 09:32

No consequence to those without internet access but I ordered my prescription this morning via the app, approved short time later and pharmacy confirmed it will be ready today. Very efficient service.

Wed 19 Mar, 07:04

My latest episode in this saga is - I duly completed the "Access to GP online services - This service id not available to any child under thee age of 16 - form". Trudged down to CMC only to be informed that I had to go back and bring my passport and utility bill to prove who I was and where I lived. Been registered at CMC for only 30 years. I suppose we/they have to be protected from scammers.

Tue 18 Mar, 15:37

I've just sent this to the surgery:

On 6th March I emailed you with a copy of my posting on the Charlbury Forum asking you to give some clarity on the implementation of the new policy on repeat prescriptions. There's quite a good deal of correspondence about it on the forum, with many people wondering what's going on - especially people who are not online and can't walk to the surgery.

Would it please be possible for you to make a posting on the forum offering guidance?

Tue 18 Mar, 15:19

Does anyone know how this affects children who I understand can’t order medication via the app?

Mon 17 Mar, 07:05

Got the NHS app working with help from Hannen and my Grandson. Try to do my first prescription re-order only to be told that I had not obtained permission to use the App. Another trip down to CMC, obtain the form fill it in and return to CMC. Doh

Thu 6 Mar, 10:56

I've just emailed the surgery asking for a response to be posted here or otherwise made known.  

Wed 5 Mar, 15:41 (last edited on Wed 5 Mar, 15:42)

With permission may I place this as a new topic?

From the discussion so far it seems that

• Repeat prescription requests can no longer be submitted by telephone. The options are (i) do it online – several different pathways available, or (ii) put a paper request in the box…

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