The Basket Room is a young and exciting ethical company working with basket weaving cooperatives in Africa. We design our collections in-house and manage production in Kenya, Ghana, Tanzania and Uganda. With three online retail channels and pop-ups throughout the year, we are now looking for someone to fill the role of Customer Service Assistant. A part-time permanent position with a contract of 20 hours a week, working Monday to Friday 9.00 am - 1.00 pm.
Based in our Charlbury office, West Oxfordshire (due to relocate in the Spring within West/North Oxfordshire) you will be required to effectively assist the office manager with the sales and customer service operations on a daily basis.
Duties to include:
-Processing online web orders (printing, picking, packing and booking in for collection)
-Communicating with customers via email, live chat and telephone from first point of contact through to receiving of goods/resolution of enquiry
-First point of contact for courier queries/collections/returns
-Stock & inventory management using online software
-Maintaining & updating product listings on the website & other ecommerce platforms
-Simple product & page updates on the website & other ecommerce channels.
-Preparing stock for Retail & Trade Fairs
-Ordering office supplies & packing materials
-Keeping stock room tidy and organised
We are a small but growing team and this opportunity will give someone great experience in working for a young business with scope for development.
We are looking for a confident, organised person with meticulous attention to detail and an interest in design, fashion and fair trade. Experience in a similar customer service based role and the use of online software is essential.
Please note that due to the office moving premises in the early Spring/Summer we can only consider applicants who have their own transport.
Apply by submitting covering letter and CV to firstname.lastname@example.org
Deadline for applications is Friday 11th January.